The board would like you to follow this process when it comes to complaints. List protocol of how the board processes complaints
Below are complaints that you can send to the board and management. The board and management take complaints and violations seriously. Below you will find a list of complaints and violations. Please click on the one that fits your situation. Upon clicking there will be some things to think about and tips on how you should approach your specific complaint. If you submit a form, you should see a thank you message. If the thank you message does not appear, please make sure you hit the submit button. If there is something that is not working, please email the board directly and let them know so that they may correct an issue with the website.
Management and the Board will take the following steps once your form comes in:
The appropriate party will review the complaint or violation.
Within 3 business days you should receive a message to let you know we have seen the form come through and are beginning to work through the process.
An investigation will begin. Management or the Board may reach out for additional information or evidence.
The appropriate party will review and attached evidence that was submitted.
If appropriate, a warning will be issued.
If the violation continues appropriate fines will be administered.
Schedule of fines will be done as followed:
A written warning will be issued when appropriate.
An initial fine of
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If you have received a recent warning or fine from the board or management and would like to contest it you may do so by clicking here.
Complaints & Violations
Fees for Violations of Rules. The Board of Directors has the authority to fine owners for residents’ and guests’ failure to follow the rules. All unpaid fines are subject to a Lien on one’s property. Fines will be assessed by the Board of Directors or Management Company, after they determine that the Owner, their renters, or guests have violated the rules. The Board can reassess a fine by repeating the grievance procedure until the Unit Owner resolves the original problem. Fines double after each reassessment. For example, a Unit Owner is fined $50 for a violation- if the violation is unresolved the second fine is $100, plus the original $50 fine. A third fine would be $200, plus the $100 fine and the original $50 fine. The fine will continue to double until the violation has been resolved. Owners can file a Grievance if they feel they were unfairly fined.
Fine amounts and fineable issues are subject to change. The Association will be notified of any changes made to the fine amounts. The Board of Directors has the right to determine if an Owner or Renter will lose access to Stonebridge Condominiums amenities for a set period of time, due to violations. Violators of the rules may lose the privilege to use the pool, sauna and fitness center. Owners will be notified of their violation via written notice.
1. Animals. $200 for each pet in violation of the Rules and Regulations. $250 fine for failure to register an animal with the Association. $25 fine, per day, for failure to provide all applicable paperwork. $500 for failure to remove animal(s) from the property after written notice by the Association.
2. Over Occupancy. $200 for each person occupying a Unit in violation of the Rules and Regulations, whether Owner occupied or Non-Owner occupied. Provided however, that families that currently have 3 children or have a third child born or adopted during their occupancy, shall have 24 months from the later of the date of adoption of this rule, or the arrival of the third child, to bring their Unit into compliance, and further provided that no lease to an over occupying tenant shall be renewed or extended.
3. Rental Violations:
Residents Not on Lease. $150 per person for each person occupying a leased unit while not a tenant of that Unit, as listed on the records of the Association.
Failure to Provide Required Lease Documents to Association. $100 for every seven (7) days that a Unit is leased without providing a copy of the lease or memorandum and/or tenant registration form to the Association as required by these Rules and Regulations.
4. Nuisance and Other Rule Violations. $125 for each day of a nuisance. Fines for Other Rule Violations are $50 per violation.
5. Illegal Activity. $500 per conviction of any resident or guest of the residence, for any municipal ordnance violation, misdemeanor, or felony, occurring on a Unit or Common Area of the Association.